PRIVACY STATEMENT, SECURITY AND PROCESSING STANDARDS
Privacy & Security Statements
We take every precaution to protect your personal and cardholder data at our retail location. Although we no longer process online transactions, our website is regularly tested and we maintain PCI compliance. We maintain tight security over all customer data. We follow industry standards with respect to hardcopy documentation and record retention.
We never sale nor share customer data including your name, address, and/or credit card information.
We sale premium cigars and tobaccos (not cigarettes or smokeless tobaccos!) which are age restricted products. You must be at least 19 years old to purchase tobacco from us by phone. We comply with all federal and statutory rules and regulations with respect to tobacco related sales. We do not ship tobacco products to Arizona or Maine.
Generally, we pre-screen new mail order customers while you are in our retail store in Gatlinburg and we make a copy of your valid drivers license. This way, we already know who you are when you order, and we can process your order faster.
If we don't have your a copy of your ID on file, we request you send us a clear copy before we can process your order and your payment. Unless other arrangements are approved in advance, the address on your drivers license must be the same as the mailing and billing addresses. We may make an exception for military deliveries.
Order Confirmation & Shipping
Within one (1) business day, we will confirm your order either by email or by phone indicating product ordered, total amount to be charged to your credit card, and estimated shipping date. We ship USPS Priority Mail delivery confirmation. Unless you have a special order for products we don't usually stock, we do not charge your credit card until we are ready to ship your order.
For customers who have been pre-screened, we usually ship orders the following day. Otherwise, we will ship your order as soon as we can verify your age and mailing address. We will notify you if we are unable to fill your order the following day and provide an estimated shipping date.
Any questions or comments about our Policies can be addressed to Robin Varner, Smokezy Tobacco & Pipes - Owner, at email@example.com.